If you're an Alvéole customer, whether you have a question about your service, need help with invoicing, or have a general enquiry, our support team is here to help, and we love hearing from you!
When to contact us
You can reach out to our team for:
Questions about your beekeeping visits or hive
Help with your MyHive account
Invoicing or payment questions
Educational resources and engagement ideas
Any other general questions about your service or partnership with Alvéole
How to get in touch
The easiest way to connect with us is by email at support@alveole.buzz.
When you write to us, please include:
Your name and organization
Your property name or address
A clear description of your question or request
Any relevant details (dates, photos, or documents) that will help us assist you quickly
Our commitment to you
Our goal is to reply within one business day, and we’ll always aim to provide a clear, friendly, and thorough response. If your question requires input from your beekeeper, we’ll coordinate directly so you get the most accurate information possible.
If you prefer speaking over the phone, you can call us at +1 (855) 395-0395. Our team will connect you with the right team member for your inquiry.