Technical Help: The information on my MyHive page is incorrect

At Alvéole, we prioritize transparency and efficiency in our urban beekeeping services. Clients can easily view their recurring hive visit schedule on their MyHive page. If your visit schedule appears incorrect or is missing, taking swift action will help ensure continuous, positive engagement and maintain service quality. This guide outlines how to promptly address any issues with your MyHive visit schedule.

Steps to Take if Your Schedule Is Incorrect or Missing

Your personalized MyHive page displays your upcoming hive visits, allowing tenants and property managers to plan in advance. 

1. Check for recent notifications or updates in your registered email, we can sometimes announce schedule changes here.
2. Refresh or log out/in to your MyHive page to ensure you are viewing the latest information.
3. If your schedule is missing or appears incorrect, contact Alvéole support at support@alveole.buzz
4. Requesting a Schedule Change : If you wish to reschedule a hive visit to better fit your community’s needs, contact us at support@alveole.buzz, and we will work together to replan the visit.

The information on the Myhive page is incorrect

If the information on your MyHive page is incorrect like your organization name, image and details have changed, you can modify your page yourself. Learn how do I customize my MyHive page here.

Additionally, let us know about any organizational or billing changes by contacting support@alveole.buzz to update all your information.