Client urgent request
- I have a sting to report. What should I do?
- I need my hive moved to a different location. What should I do?
- I need to have my hive removed. What should I do?
- I see a swarm of bees. Can someone come retrieve it?
- I’m experiencing a problem with my hive or BeeHome. What should I do?
- My hives or BeeHomes have been vandalized. What should I do?
About my beekeeping service
- How do I know when my beekeeper will be onsite?
- I’m missing elements of my project (special rooftops, signage, plaque). What should I do?
- My BeeHomes for wild bees have become moldy. Does anything need to be done?
- My contractors/landscapers/roofers need to work around the hive. What should I do?
- What happens if my honey bee colony dies?
- When are hives and BeeHomes installed?
Invoicing and payment
- What response time can I expect for my conversations with the accounting team?
- What period does the invoice cover?
- What is Alvéole's GST number? (for Canada)
- What is Alvéole's US Taxpayer ID?
- I would like to pay by cheque. Where can I send it?
- I need to adjust my payment timeline. What should I do?
Account management
- Can I order extra honey?
- Can I remove features of my service for a lower annual fee?
- How can Alvéole comply with one of our vendor software systems?
- How can I attend my next hive vist?
- How can I contact someone about my service?
- How can I purchase additional workshops?
Honey, honey jars and labels
- Why did my honey crystallize? Is it still good to eat?
- When will my honey be delivered?
- How do I customize my honey jar labels?
- I didn’t approve my current honey label design! What happened?
- Does my Alvéole honey come from my building's beehive?
- Can I print my own honey jar labels?
Workshops
Marketing & communications
Educational Signage
- Where is my educational signage?
- What signage does Alvéole provide to clients?
- What is educational signage?
- Is the educational signage branded?
- Is my educational signage safe for outdoor use?
- Can I get a new branding for my hive?